🌍 Delivery Area
IVAPEMALL cooperates with a large number of logistical companies to satisfy worldwide customers' needs for the stability and timeliness of shipping.
Due to shipping policies, there are still some areas that are not available. You can check our order page or contact our customer service at
service@ivapemall.com.
📜 State Regulations
As to the prohibited items in the order, we will contact to refund while the rest of the package will be processed normally.
⚠️ All flavored tobacco products sales have been banned to the following locations:
States: Vermont, Massachusetts, New York
Cities: Washington D.C.
🛡️ Shipping Protection
Shipping Protection covers lost, stolen and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items it will cover.
- 1. Packages presumed to be lost
Order issues for packages presumed lost by the carrier (status not "delivered")
— 7 days after last tracking update for USA domestic shipments
— 20 days after last tracking update for international shipments
— tracking status is undelivered or Alert
- 2. Only part of the order delivered
— Customer ordered several items in one package but only part arrived, no evidence of tampering.
— Single order shipped in multiple packages and one package does not arrive.
- 3. Delivered but Missing Package
Orders marked "delivered" yet not received are considered stolen. Please contact us within 48 hours after delivery.
- 4. Delivered to wrong address
If customer input the correct address at checkout and package was delivered to wrong address.
- 5. Damaged Item On Arrival
Damaged orders must be filed within 48 hours of delivery date. Damaged = broken, unusable, fractured, shattered, bent (if not bendable), crushed, etc.
📌 Shipping Protection claims require timely submission. Always inspect your package upon arrival.
🚚 Delivery Method
We offer a variety of shipping methods and will show the best one for you on the checkout page. Current shipping methods offered: Registered Air Mail, Express and UPS.
If you need individual shipping or special shipping methods, or need to send a package to your China agent, please contact us at
service@ovnsmall.com.
Two key factors which will affect delivery time:
1. Order Status
— Pre-order / restocking orders: need about 10-30 working days to purchase products before shipping.
— In-stock orders: dispatched within 48 working hours, estimated delivery 5-10 working days.
2. Warehouses
We have established 2 warehouses in California, USA / Shenzhen, China, and many backup warehouses in Europe for growing orders.
📍 CN-SZ Warehouse (Shenzhen, China)
📍 U.S.A / US-02 Warehouse (USA, ships only to USA)
* Shipping from warehouse nearest to shipping address is faster.
✈️ For any special shipping requests, feel free to reach out to our support team.
⚡ Policies subject to change. For latest updates, refer to our official order page or contact service@ovnsmall.com.
